Terms and conditions

 

© Yvonne de Jonge 2020
All illustrated products in my shop are designed and (mostly) made by me. It is not allowed to sell them on or use my designs in any way without my written permission, other than personal use. Do not copy in any way. Would you like to show my work to other people (please do!), be sure to always link to the source (my shop or website). Thanks so much!

 

Accepted payment methods

Paypal

Cancellations

Unfortunately I can’t accept cancellations, but please contact me if you have any problems with your order and I’ll see what I can do for you.

 

Returns

Of course I hope you are super happy with your purchase, but if you are for whatever reason unhappy about it, do let me know. I can, however, not be held responsible for damage caused by others.

You may return your purchase, providing you contact me within: 14 days of delivery and send items back within: 30 days of delivery.
I will refund your purchase price including the original shipping costs (if any) when the item(s) have arrived back with me and are undamaged. It is not possible to also refund the return shipping costs.

The following items cannot be returned
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for: custom or personalised orders or digital downloads.

 

Payment

Please make sure your payment coincides with your order. If I haven’t received a payment within 3 days after placing the order, I’m afraid I’ll have to cancel it. Of course I’ll try and contact you first.

 

Delivery

All purchases will be sent using regular post (no insurance, no Track&Trace). If you prefer a different shipping method, please get touch before placing the order. Shipping costs do not include any extra foreign custom fees or taxes.

Your order can take approximately 3 working days to arrive within Europe and approximately 7 working days for the rest of the world (it can sometimes take much longer though, please take this into account when ordering a present which has to arrive before a certain date!). I cannot be held responsible for any delays caused by postal services or customs.

  

Packaging

Prints and paper originals will be protected by a plastic cover (for now, I’m looking into more sustainable alternatives) and shipped in a sturdy envelope with cardboard. Porcelain pieces will be sent in a keepsake kraft box and bubble wrap envelope. I will use recycled materials as much as possible.

Please feel free to contact me if you have any questions about or requests for custom orders.

Last updated on 16 March, 2020