Terms and conditions

© Yvonne de Jonge 2023
It is not allowed to (re)sell items on or use my designs, illustrations and art in any way without my written permission, other than personal use. Do not copy in any way. If you’d like to show my work to other people (please do!), be sure to always link to the source: my name and website. Thanks so much!

Company details
Yvonne de Jonge is the owner of studio groenling, KvK (Dutch chamber of commerce): 80117090, btw-id (VAT id): NL003397152B08.

Accepted payment methods
Paypal, creditcard via Paypal (no account needed).

Cancellations
Unfortunately I can’t accept cancellations, but please contact me if you have any problems with your order and I’ll see what I can do for you.

Returns
Of course I hope you are super happy with your purchase, but if you are for whatever reason unhappy about it, do let me know. I can, however, not be held responsible for damage caused by others.

You may return your purchase, providing you contact me first within 14 days of delivery and send items back within 30 days of delivery.
I will refund your purchase price including the original shipping costs (if any) when the item(s) have arrived back with me and are undamaged. It is not possible to also refund the return shipping costs.

These items cannot be returned
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for: custom or personalised orders or digital downloads.

Payment
Please make sure your payment coincides with your order. If I haven’t received a payment within 3 days after placing the order, I’m afraid I’ll have to cancel it. Of course I’ll try and contact you first.

Shipping and delivery
All purchases will be sent using regular post (no insurance, no Track&Trace). If you prefer a different shipping method, please get touch before placing the order. Shipping does not include any extra foreign custom fees or taxes.

Your order can take longer to arrive (research if your country accepts orders from the Netherlands at all), especially to countries outside of Europe. Please take this into consideration when ordering something that has to arrive before a certain date. I cannot be held responsible for any delays or damages caused by postal services or customs.

Packaging
Prints and paper originals will be protected by a plastic cover and shipped in a sturdy envelope with cardboard. Porcelain pieces will be sent in a keepsake kraft box and bubble wrap envelope.

I will be replacing my existing packaging with more sustainable options once they run out.

Receipts/invoices
These are sent automatically to you via email. No invoices or receipts are included in your package.

Business invoices
The webshop generates automatic (numbered) invoices. If you would like your company name on the invoice, please enter that name upon purchasing.

VAT and tax
All products are free of VAT, in accordance with article 25 of Dutch tax law (Dutch: alle producten zijn vrijgesteld van OB o.g.v. artikel 25 Wet OB).

Estimates and wholesale
If you would like to receive an estimate for (custom) art or wholesale for your company, please get in touch via email.

Questions and requests
Feel free to contact me if you have any further questions or requests.

Last updated April, 2023.